Supervisor, Financial Aid

The Supervisor, Financial Aid is responsible for managing a team of employees to provide quality and efficient processes for students. The position involves daily activities, policy and procedure management, and improvement of service quality.

Requirements

• Knowledge of the Financial Aid programs, including Department of Education (ED) regulations.
• Demonstrated expertise with WGU systems including Banner, Salesforce, ServiceNow, Genesys Cloud, and Bridge.
• Experience with ED systems including COD and NSLDS.
• Demonstrated expertise with the Microsoft Office suite of products.
• Demonstrated distinction in team leadership and strong oral/written communication skills.
• Ability to implement solutions based on trends for quality improvement.
• Analytical skills and attention to detail.
• Ability to develop and implement effective change management practices.

Benefits

• bonuses
• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual
• flexible paid sick time with no need for accrual
• 11 paid holidays
• and other paid leaves, including up to 12 weeks of parental leave