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Dexcom
Supervisor IT Service Desk
Join Dexcom as a Supervisor IT Service Desk in Athenry, leading a team in IT support. Leverage ServiceNow skills for asset management. 5+ years required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Asset Management
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 4, 2025
Dexcom Corporation is seeking a Supervisor of IT Desktop Support to lead a team responsible for providing and supporting computer equipment for employees. This role involves managing the team, ensuring adherence to policies and standards, and driving improvements to documentation and the Knowledge Base. The company is a global leader in continuous glucose monitoring (CGM) and empowers people to take control of health through personalized health insights.
Requirements
- Minimum of 5-years of experience leading a Desktop Support or similar IT function.
- Experience with ServiceNow or similar platform.
- Desire to work in a fast-paced, collaborative environment.
- Maintain accurate IT asset inventory and assist with IT asset acquisition, deployment, and support.
- Participate in hardware and software solutions decision making.
- Function as an escalation point for incidents.
- Communicate technical information to both technical and nontechnical personnel.
Benefits
- A front row seat to life changing CGM technology.
- A full and comprehensive benefits program.
Requirements Summary
5+ years leading IT support. ServiceNow experience preferred. Needs IT asset management and resolution skills
