Support Account Manager - Federal

ServiceNow is seeking a Support Account Manager to deliver world-class customer satisfaction. The role requires experience in leveraging AI, excellent communication skills, and a fundamental understanding of ITSM in enterprise environments. The successful candidate will be responsible for driving cross-functional teams, identifying and resolving customer issues, and delivering business value and solutions.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Excellent written and oral communication skills
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment
• Growth & collaborative mindset

Benefits

• Competitive salary
• Supportive teams
• Flexible working culture
• Parental leave programs
• Childcare and caregiving benefits
• A learning experience platform
• Tuition reimbursement program
• Global, cross-functional mentoring program
• Team building activities
• Employee belonging groups
• Volunteering, and community outreach programs