Support Account Manager - German Speaking (Service Delivery)

At ServiceNow, we make work better for everyone. We're a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. We're seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Excellent written and oral communication skills in English and German language (minimum B2)
• Demonstrate analysis and problem-solving expertise
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment
• Growth & collaborative mindset

Benefits

• Competitive salary
• Supportive teams
• Opportunity to progress in your career with a forward-thinking organisation
• Resources to help you and your loved ones be well
• Benefits plans and programs
• Mental health resources that offer coaching and 24/7 support
• Family support resources and parental leave programs
• Global, cross-functional mentoring program
• Learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program
• Team building activities
• Various employee belonging groups
• Volunteering, and community outreach programs