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ServiceNow
Support Account Manager -Federal
Join ServiceNow as a Support Account Manager in DC. Leverage ITSM and AI skills to enhance customer satisfaction. Benefits include health plans and flexible time off.
The Mothership
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 27, 2025
ServiceNow is seeking motivated professionals for its Support Account Management (SAM) Services team. The role involves delivering world-class customer satisfaction, driving cross-functional teams, and resolving complex issues, ultimately contributing to ServiceNow's mission of transforming how people work. The team fosters a collaborative environment and prioritizes individual and family well-being.
Requirements
- Experience in integrating AI into work processes.
- Excellent written and oral communication skills.
- Fundamental understanding of ITSM in enterprise environments.
- Comfortable interacting with all levels of management.
- Working knowledge of ITIL incident, problem and release management.
Benefits
- Health plans
- 401(k) Plan
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
Requirements Summary
Experience with AI, strong communication skills, and ITSM knowledge are essential. Comfortable with teams and managing stakeholders. Must be US Citizen, US National/Permanent Resident
Apply now
District of Columbia
|
District of Columbia
United States
Entry Level
In-Person
Full Time
102600-169300 USD/year
