Support Account Manager

ServiceNow is seeking a Support Account Manager to join their SAM Services team and deliver world-class customer satisfaction. The ideal candidate will have experience in leveraging AI and have strong communication and technical skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Fluency in French and English (both written and spoken)
• Excellent written and oral communication skills
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast-paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment

Benefits

• Competitive salary
• Supportive teams
• Opportunity to progress in career with a forward-thinking organization
• Resources to help you and your loved ones be well
• Benefits plans and programs
• Mental health resources that offer coaching and 24/7 support
• Family support resources and parental leave programs
• Holidays
• Global well-being days
• Flexible working culture
• Learning experience platform
• Tuition reimbursement program
• Mentoring program
• Team building activities
• Employee belonging groups
• Volunteering and community outreach programs