Support Account Manager

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. We provide resources to help you and your loved ones be well, from benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs. Join us on this journey!

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 10-12 yrs of experience with 2+ years of customer-facing experience
• Flexible and ready to work in India early morning or late evening shifts to present on handover calls with the incoming and outgoing regions.
• Ready to work on weekends.
• Prior ServiceNow implementation knowledge and ServiceNow certifications would be an added advantage.
• Excellent written and oral communication skills
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment
• Growth & collaborative mindset

Benefits

• Competitive salary
• Supportive teams
• Real opportunity to progress in your career with a forward-thinking organisation
• Benefits plans and programs
• Mental health resources that offer coaching and 24/7 support
• Family support resources and parental leave programs
• Holidays
• Company-wide designated global well-being days
• Flexible working culture
• Parental leave programs
• Childcare and caregiving benefits
• Learning experience platform
• Tuition reimbursement program
• Global, cross-functional mentoring program
• Team building activities
• Various employee belonging groups
• Volunteering, and community outreach programs