Support Account Manager (Service Delivery)

ServiceNow is seeking a Support Account Manager to deliver world-class customer satisfaction and drive cross-functional teams to ensure customer issues are clearly identified and resolved effectively. The role involves proactively identifying potential degradation of service issues, delivering business value and solutions, and facilitating regular customer conference calls and meetings.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Excellent written and oral communication skills
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Ability to effectively work with tight schedules and fast-paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment
• Growth & collaborative mindset

Benefits

• Competitive salary
• Supportive teams
• Real opportunity to progress in your career with a forward-thinking organisation
• Benefits plans and programs
• Mental health resources that offer coaching and 24/7 support
• Family support resources and parental leave programs
• Flexible working culture
• Childcare and caregiving benefits
• Learning experience platform
• Tuition reimbursement program
• Global, cross-functional mentoring program
• Team building activities
• Employee belonging groups
• Volunteering, and community outreach programs