ServiceNow is seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team as a Support Account Manager/Technical Account Manager. The role involves delivering world-class customer satisfaction, proactively identifying potential degradation of service issues, and driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 10-12 yrs of experience with 2+ years of customer-facing experience
- Flexible and ready to work in India early morning or late evening shifts
- Prior ServiceNow implementation knowledge and ServiceNow certifications would be an added advantage
- Excellent written and oral communication skills
- Experience dealing with technical support teams
- Fundamental understanding of ITSM in enterprise environments and global deployments
- Comfortable interacting with all levels of management
- Working knowledge of ITIL incident, problem and release management process and procedures
- Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
Benefits
- Competitive salary
- Supportive teams
- Opportunity to progress in your career with a forward-thinking organisation
- Resources to help you and your loved ones be well
- Flexible working culture
- Parental leave programs
- Childcare and caregiving benefits
- A learning experience platform built using our own technology
- A tuition reimbursement program
- A global, cross-functional mentoring program
- Team building activities
- Employee belonging groups
- Volunteering, and community outreach programs
- Global well-being days
- Company-wide designated holidays