Support Account Manager/Technical Account Manager

ServiceNow is seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team as a Support Account Manager/Technical Account Manager. The role involves delivering world-class customer satisfaction, proactively identifying potential degradation of service issues, and driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 10-12 yrs of experience with 2+ years of customer-facing experience
• Flexible and ready to work in India early morning or late evening shifts
• Prior ServiceNow implementation knowledge and ServiceNow certifications would be an added advantage
• Excellent written and oral communication skills
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model

Benefits

• Competitive salary
• Supportive teams
• Opportunity to progress in your career with a forward-thinking organisation
• Resources to help you and your loved ones be well
• Flexible working culture
• Parental leave programs
• Childcare and caregiving benefits
• A learning experience platform built using our own technology
• A tuition reimbursement program
• A global, cross-functional mentoring program
• Team building activities
• Employee belonging groups
• Volunteering, and community outreach programs
• Global well-being days
• Company-wide designated holidays