ServiceNow

Support Account Manager/Technical Account Manager

Join ServiceNow as a Support Account Manager in Gurgaon. Leverage your ITSM and ServiceNow skills to enhance customer satisfaction and resolve issues. Competitive salary and flexible culture.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
May 5, 2025

ServiceNow is seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team as a Support Account Manager/Technical Account Manager. The role involves delivering world-class customer satisfaction, proactively identifying potential degradation of service issues, and driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • 10-12 yrs of experience with 2+ years of customer-facing experience
  • Flexible and ready to work in India early morning or late evening shifts
  • Prior ServiceNow implementation knowledge and ServiceNow certifications would be an added advantage
  • Excellent written and oral communication skills
  • Experience dealing with technical support teams
  • Fundamental understanding of ITSM in enterprise environments and global deployments
  • Comfortable interacting with all levels of management
  • Working knowledge of ITIL incident, problem and release management process and procedures
  • Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model

Benefits

  • Competitive salary
  • Supportive teams
  • Opportunity to progress in your career with a forward-thinking organisation
  • Resources to help you and your loved ones be well
  • Flexible working culture
  • Parental leave programs
  • Childcare and caregiving benefits
  • A learning experience platform built using our own technology
  • A tuition reimbursement program
  • A global, cross-functional mentoring program
  • Team building activities
  • Employee belonging groups
  • Volunteering, and community outreach programs
  • Global well-being days
  • Company-wide designated holidays

Requirements Summary

10-12 yrs of experience, customer-facing experience, ServiceNow implementation knowledge and certifications, ITSM in enterprise environments, and global deployments