Support Analyst (24/7) - Mexico

RELEX Solutions, a global company focused on data-driven technology, is expanding its presence in Mexico with a new Support site in Querétaro. They are seeking Application Support Analysts to join a 24/7 team, providing first-level support to global customers and internal requests. The role offers a full-time, permanent contract with shift work beginning at 7 AM local time.

Requirements

• Provide software support for global customers.
• Monitor software and hardware infrastructure and respond to alerts.
• Maintain SaaS service.
• Handle Application Support Requests.
• Basics skills of Linux/Unix.
• Knowledge of databases and version control systems.
• Good written and verbal communication skills.
• Experience with ticketing systems.
• Fluency in English
• Scripting skills (preferred)