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MAG
Support Analyst
Join MAG as a Support Analyst in Manchester. Leverage ServiceNow ITSM skills to ensure seamless operations and deliver top-notch customer service. Enjoy 25 days holiday, pension, and flexible benefits.
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 30, 2025
Support Analyst role at CAVU, a company that aims to make airport travel seamless and enjoyable for everybody. The role involves ensuring the seamless operation of CAVU's product portfolio while delivering outstanding customer service.
Requirements
- 3+ years of experience in Information Technology
- Previous experience in a 1st or 2nd line support role, ideally within an applications or software support environment
- Familiarity with ServiceNow ITSM
- Strong organisational and communication skills (verbal and written)
- Excellent understanding of support ticketing systems and incident management practices
- Proven ability to troubleshoot and resolve issues independently, or escalate appropriately
- A collaborative mindset, comfortable working in a dynamic, fast-paced environment
Benefits
- 25 Days Holiday, with the option to buy up to 10 more, plus 4 flexible bank holidays
- 10% Company Pension
- Annual Bonus Scheme
- 2 Weeks Work From Anywhere
- MediCash Programme
- On Site Gym
- A Host of Flexible Benefits & Discounts
Requirements Summary
3+ years IT experience, 1st or 2nd line support experience, familiarity with ServiceNow ITSM, strong organisational and communication skills, and ability to troubleshoot and resolve issues independently
