Support Bar Analyst

Keywords is seeking a highly skilled and experienced Support Bar Analyst to oversee first and second line support across their studios, globally. The successful candidate will be responsible for overseeing the delivery of IT support and service desk operations for their local office and ensuring their team is providing an efficient and effective service to their internal users.

Requirements

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment
• Strong knowledge of first and second line support operations
• Strong knowledge of ServiceNow and industry trends
• Excellent relationship building skills
• Ability to work in a matrix management environment
• Proven work experience in a customer service or Helpdesk role
• Excellent communication and active listening skills with a customer-first mindset
• Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively
• Ability to learn quickly and adapt to new software applications and technologies
• Excellent problem-solving and conflict resolution skills
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders

Benefits

• Great Place to Work certified for 4 consecutive years
• Competitive compensation and benefits
• Global exposure