Support Bar Analyst (IT Help Desk)

Keywords is seeking a Support Bar Analyst (IT Help Desk) to provide local and frontline support to employees. The role involves handling customer issues via email, chat, and phone, while maintaining technical knowledge and excellent communication skills. This is an excellent opportunity for a motivated individual looking to make an impact within a fast-paced environment.

Requirements

• Act as front line support for local and/or time zone based employees.
• Serve as the main point of contact for our customers via email, walk ups, and chat support.
• Respond promptly and professionally to customer inquiries and troubleshoot issues related to our products and services.
• Utilize relevant software and databases to effectively diagnose, track and resolve customer issues and address complaints.
• Maintain accurate records, including call logs and ticketing systems, to track customer interactions and issue resolution.
• Collaborate with other teams to identify and resolve technical issues.
• Ensure SLAs are met and that our internal users are provided with an exceptional user experience.
• Ensure that all IT assets in the local office are managed and maintained to a high standard.
• Ensure compliance with all relevant regulations and legislation.

Benefits

• Welfare & Fringe benefit
• A company portal of benefits and discounts
• Language courses incentives