Support Bar Analyst (IT Help Desk)

Keywords is seeking a Support Bar Analyst (IT Help Desk) to provide local and frontline support for video game content creators and publishers. This role involves both technical expertise and excellent customer service skills, requiring collaboration with other teams and ensuring seamless service delivery to both clients and internal users. The position focuses on resolving technical issues, ensuring compliance, and maintaining IT asset management.

Requirements

• Global experience within a business services environment.
• Strong knowledge of first and second line support operations.
• Desirable knowledge of ServiceNow and industry trends.
• Excellent communication and active listening skills.
• Ability to work in a matrix management environment.
• Proven work experience in a customer service or Helpdesk role.
• Excellent problem-solving skills.
• Strong customer service orientation.

Benefits

• Welfare & Fringe benefit
• Company portal of benefits and discounts
• Language courses incentives