.svg)
Sopra Steria
Support Engineer
Join Sopra Steria as a Support Engineer in Brussels. Leverage ServiceNow skills to resolve IT issues, manage assets, and enhance user support. Competitive benefits!
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 8, 2025
As a Support Engineer, you will handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application. Performing hardware checks, repairs, cleaning and replacements, managing assets in CMDB, and more.
Requirements
- Bachelor’s degree in computer science or a relevant equivalent
- 1 - 3 years of experience in providing first-line and/or second-line IT support
- Strong experience with/in Intune, ServiceNow, Active Directory, Teams, SharePoint, O365 products, etc.
- Good soft skills (empathy, team spirit & good communication skills)
- Be a good & reliable team member
- Pro-active approach
- Customer first mindset
- Be flexible to support other colleagues in case of sickness/leave
- English, Dutch and French are required
Benefits
- A company car or mobility budget
- Laptop, phone & phone subscription
- A competitive salary and indefinite contract
- Insurance coverage, meal vouchers, eco-cheques, and more
- Continuous learning opportunities through the Sopra Steria Academy to support your career development
Requirements Summary
Bachelor’s degree in computer science, 1-3 years of IT support experience, and proficiency in Intune, ServiceNow, and O365 products
