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Softtek
Support Engineer L2 - PL/SQL /Shell (SAPPHiRE & GS
Join Softtek as a Support Engineer L2 in Monterrey! Utilize ServiceNow for incident management, with strong PL/SQL, SQL, and Linux skills.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 28, 2025
The Support Engineer L2 - PL/SQL /Shell role is looking for someone proficient in Oracle, SQL, PL/SQL, Linux, and scripting. Responsibilities include incident response, root cause analysis, troubleshooting, and collaboration with development and infrastructure teams. This is a L2 position, a subset of a Support Engineer L1 role.
Requirements
- Oracle Database understanding
- SQL proficiency (writing, debugging, optimization)
- PL/SQL understanding and troubleshooting
- Linux/Unix skills (log analysis, file management)
- Scripting skills for automation
- Monitoring Tools (Oracle, Nagios, etc.)
- Incident management systems (ServiceNow, Jira, etc.)
- Fluent English
Requirements Summary
Strong SQL & PL/SQL skills & Linux knowledge. Fluent English is key. Comfortable with scripting for automation
