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Softtek
Support Engineer (Payment Applications)
Join Softtek as a Support Engineer in Mexico City, specializing in SWIFT payment applications. Leverage ServiceNow skills for incident resolution and service optimization.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 25, 2025
This role involves providing technical support for financial applications, particularly those involving SWIFT payment systems. The support engineer will troubleshoot incidents, collaborate with cross-functional teams, and maintain a high level of service stability. They will also contribute to service optimization and integration efforts using tools like Postman and APIs.
Requirements
- Proven experience with payment processing applications
- Strong knowledge of Microservices architecture
- Proficiency in Postman for API testing and troubleshooting
- Familiarity with ITIL practices
- Hands-on experience with ServiceNow (SNOW) or similar service management tools
- Understanding of SWIFT Payment systems
- Ability to manage and resolve service tickets effectively
Requirements Summary
Experience in payment processing apps. Strong knowledge of Microservices, API integrations and ITIL principles. Proficiency with ServiceNow and SWIFT tools
