.svg)
Microsoft
Support Escalation Manager
Join Microsoft as a Support Escalation Manager in Chicago. Leverage ServiceNow skills to manage escalated issues, mentor teams, and enhance customer experience.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 25, 2025
Microsoft is seeking a Customer Escalation Manager to be the primary contact for escalated customer and partner issues within the Customer Service & Support (CSS) organization. This role involves managing escalated issues, mentoring a team, improving customer experience, and driving operational health. The position offers opportunities for career growth within the ServiceNow platform and Microsoft in various departments across the globe.
Requirements
- 9+ years of technology industry, customer service, or related experience
- Bachelor's Degree in technology, business, or related field
- 5+ years of technology industry, customer service, or related experience
- Proficient in C-level stakeholder management
- Ability to meet Microsoft, customer and / or government security screening requirements
Benefits
- Benefits vary depending on employment and country
Requirements Summary
9+ years exp. Bachelor's or Master's. 5+ years exp. in tech/CS. C-level stakeholder management & security clearance required
