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GovCIO
Tier 1 Service Desk Analyst
Join GovCIO as a Tier 1 Service Desk Analyst in Washington, DC. Utilize ServiceNow and ITIL skills to resolve IT issues. Benefits include training and flexible work.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2024
GovCIO is seeking a Tier 1 Service Desk Analyst to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. This role involves troubleshooting and resolving HW, SW, network, and system-related problems, and providing timely resolution and follow-up. They are looking for a proactive individual with strong ITIL Knowledge, ServiceNow skills, and a willingness to escalate issues.
Requirements
- 2-3 years’ experience
- Current ITIL Foundation and/or Practitioner v.4 certification
- Proficiency in ServiceNow
- Ability to follow senior team member direction and escalate issues
Benefits
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform
- Training, Education and Certification Assistance
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
Requirements Summary
2-3 years IT experience. Current ITIL Foundation/Practitioner v.4 cert. ServiceNow proficiency. Ability to troubleshoot and escalate issues
Apply now
Washington
|
District of Columbia
United States
Entry Level
Hybrid
Full Time
47000-58000 USD/year
