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Version 1
Support Lead
Join Version 1 as a Support Lead in Dublin! Leverage ServiceNow ITSM skills to enhance service quality, lead a high-performing team, and enjoy hybrid work benefits.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 11, 2025
Version 1 are a leading global technology transformation partner, helping customers accelerate their digital future through cloud, data, and AI solutions. They are seeking a results-driven IT Support Lead for a Customer-facing ServiceNow ITSM team in Dublin and London. The role involves maintaining service quality, optimizing workflows, and fostering a high-performing support team, with a focus on customer satisfaction and operational efficiency.
Requirements
- Minimum 5 years of experience in IT support
- 3+ years in a managerial or supervisory role
- Operating Systems: Windows, macOS, Android/iOS, Azure, AWS, VMware, Citrix
- Strong understanding of TCP/IP, DNS, DHCP, VPNs, and firewalls
- Experience with PowerShell, Bash, or Python for automation
- Experience with Microsoft Intune, SCCM, ServiceNow, and other ITSM platforms
- Bachelor's degree in Computer Science or related field, or equivalent experience
Benefits
- Comprehensive benefits package
- Hybrid work option
- Private medical and life insurance
- Free eye tests
- Growth and development programs
Requirements Summary
5+ years IT support experience, 3+ years managerial role, expert IT systems and software experience. Bachelor's degree in IT or equivalent. ITIL and Azure certifications preferred
