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Cronos Europa
Support Manager
Support Manager at Cronos Europa, Brussels. Lead IS support operations, manage incidents, ensure service quality, and guide users on information systems. Bachelor's required with end-user support experience.
Consulting
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 1, 2024
Support Manager position for our client at the European Commission, located in Brussels, Belgium, with relocation required.
Requirements
- Organisation, implementation and maintenance of (IS) support
- Follow-up of service quality
- Management and follow-up of user requests
- Guidance regarding the use of information systems
- Management of incidents related to information systems; organisation of the reporting
- Identifying the services needed to ensure stakeholder satisfaction
- Assistance in meetings with simultaneous interpretating delivery platforms (SIDP)
- Participation in tests and trainings in the use of meeting rooms and virtual platforms
Requirements Summary
At least a Bachelor's degree, with experience in end user assistance or support of information systems
