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Grab
Support Manager II, Service Management Solutions
Join Grab as a Support Manager II in Petaling Jaya, leading ITSM solutions with ServiceNow expertise. 10+ years in ITSM required. Great benefits!
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 7, 2025
Grab is seeking a Support Manager II to lead the IT Service Management team and oversee the effective operation and continuous improvement of the ITSM platform. The role requires strong stakeholder management skills, application support best practices, and knowledge of ITSM platforms.
Requirements
- At least 10 years of experience
- Proven experience in IT Service Management and managing ITSM platforms (e.g. FreshService, ServiceNow, etc.)
- Strong experience leading internal or external L1-L2 teams supporting ITSM platforms
Benefits
- Term Life Insurance
- comprehensive Medical Insurance
- GrabFlex
- Parental and Birthday leave
- Love-all-Serve-all (LASA) volunteering leave
- Grabber Assistance Programme
- FlexWork arrangements
Requirements Summary
10+ years of experience, IT Service Management, leading L1-L2 teams, vendor management, budget management
