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NielsenIQ
SUPPORT SPECIALIST
Join NielsenIQ as a Support Specialist in Mexico City. Leverage ServiceNow for SLA monitoring, technical issue resolution, and Dell laptop support. B.S. in CS/CE required. Benefits include flexible work and LinkedIn Learning.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
September 18, 2025
This support specialist role will monitor SLA performance, engage with end users, identify and resolve technical issues, and provide front-line support to Dell laptops. The role involves system administration, network configuration, and inventory management. It requires effective communication skills and strong technical knowledge.
Requirements
- English communication skills
- 3+ years of relevant workstation operations or engineering field experience
- Strong knowledge of Windows 10 and Windows 11 operating systems
- Proficiency in Microsoft Office 365 applications
- Familiarity with ticketing systems (e.g., ServiceNow, Jira)
- B.S. degree in Computer Science, Computer Engineering, or related field
Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
Requirements Summary
Bachelor's degree in CS/CE or related field. 3+ years of work experience. Strong Windows 10/11 and MS Office 365 skills
