Support Specialist

The Digital Workplace - Support Specialist will provide remote and office IT support for Syntax employees, with a focus on hybrid PC + Mac environment, Microsoft Office 365, and office networking. The role requires at least 2 years of experience in areas such as Windows PCs and/or Mac and mobile devices, Employee IT onboarding, and IT procurement.

Requirements

• High expertise providing support for Windows PCs and/or Mac and mobile devices
• High expertise level in Employee IT onboarding
• Managing IT procurement (PC/Mac Hardware, Smartphones, mobile telephony) and IT inventory / IT Asset management
• Basic to medium Active Directory / Azure AD
• Basic to medium Microsoft Office 365 support
• Basic to medium expertise with Microsoft Intune and desirable other MDMs (Kandji / Jamf)
• Support on Windows PC imaging an application packaging and distribution. Migrations and roll-out of new PC images
• Basic office networking (LAN/WLAN, IP Routing, VPN, Firewalling), office cabling, meeting rooms and videoconferencing
• Basic office telephony (fixed and mobile) support
• Team player able to work remotely in a global distributed and multi-cultural team in different time-zones.
• “Can-do-it” attitude
• Kindness, ability to work with people, good communication and interpersonal skills. Willingness to provide support and train to less technical people.
• Good work organization skills. Able to manage daily work with ServiceNow (Incidents, Requests, CMDB, setup reporting)

Benefits

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job