Support Technician

This Support Technician role is part of a rapidly growing team focused on providing outstanding customer experience for Lightedge's managed services and IT infrastructure. The role involves resolving customer issues, installing hardware, and providing support for virtualization, network, and firewall components. It requires a customer-focused individual with a passion for technical expertise.

Requirements

• Follow Triage team issue and request assignment and escalation closely within SLAs
• Engage with Lightedge customers on the phone, in person, virtual meetings and the customer portal and ServiceNow
• Install hardware upgrades and parts replacements into existing equipment
• Support complex customer environments utilizing IT Cloud infrastructure platforms and technologies
• Perform Network, Operating System, SANStorage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks