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Fanatics
Support Technology Supervisor
Join Fanatics as a Support Technology Supervisor in Winona, MN. Lead a team, enhance support with ServiceNow, and ensure SLA compliance.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 13, 2025
This role is for a Support Technology Supervisor, responsible for leading and supervising a team of support technology staff. This involves providing hands-on support for Windows and Mac systems, troubleshooting hardware and software issues, managing processes, and ensuring SLA compliance. The supervisor will also leverage ServiceNow for workflow and AI chatbot features to enhance support efficiency.
Requirements
- Supervise 2–8 support technology staff members.
- Provide hands-on support for Windows and Mac systems.
- Diagnose and resolve hardware and software issues.
- Coordinate break/fix issues and access requests.
- Actively participate in IT initiatives and reporting.
- Excellent troubleshooting, communication, and customer service skills.
Requirements Summary
Supervise technical staff; strong knowledge of Windows/Mac & ServiceNow; excellent troubleshooting & customer service skills
