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Softtest pays pty ltd
Surge Incident Manager
Surge Incident Manager at Softtest pays pty ltd, Canberra. Manage incident/problem processes with 3+ yrs ITIL expertise. Competitive benefits, 4-day week, visa sponsorship.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 12, 2025
The role will be responsible for managing the day-to-day operation of the incident management process, overseeing problem management, and responding to reports of incidents.
Requirements
- Minimum 3 years experience working in IT service management or similar role
- Strong knowledge of ITIL frameworks and their relationship with service Management
- Excellent relationship building and collaboration skills
- Ability to work in a fast paced environment while setting priorities and delivering quality results
- Excellent problem solving, analytical and time management skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Minimum 3 years experience in IT service management, strong knowledge of ITIL frameworks, and excellent collaboration skills
