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SW Engineer, Service Desk Analyst
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 17, 2025
Pismo is seeking a proactive Service Desk Analyst to join their growing team, providing the first line of response to service-related alerts and incidents. The role requires excellent communication skills, troubleshooting abilities, and commitment to quick resolution, with a focus on 24/7 support coverage.
Requirements
- 1–2 years in Service Desk/Help Desk handling incidents and alarms.
- Experience in a Service Desk, Technical Support, or Incident Response role.
- Experience with Ticketing & Process (ServiceNow/Jira/Zendesk).
- Experience with SQL to relational databases.
- Experience on building documentation.
- Availability for On-call Rotation
- Strong communication skills
- Willingness to work flexible hours
- English level B1 (intermediate)
Requirements Summary
1-2 years experience in service desk, strong SQL skills, and 2-3 years of experience in a technical support role. Comfortable with on-call activities
