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Hewlett Packard Enterprise
Switching Engineer
L1 TAC Aruba Switching Engineer at HPE, Chennai. Provide first-line technical support for enterprise switching solutions. Requires BS in CS/IT, 2+ yrs network ops experience. Health, development benefits.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 12, 2025
The L1 TAC Aruba Switching Engineer serves as the first line of technical support for customers using HPE Aruba enterprise switching solutions. This role focuses on initial troubleshooting, issue isolation, basic configuration validation, and case triage for Aruba AOS-CX and AOS-S platforms.
Requirements
- Act as first point of technical contact for Aruba Switching customers via phone, web, and email.
- Create, prioritize, and manage TAC cases in HPE case management systems.
- Accurately determine issue severity (Sev 1–4) and apply correct response procedures.
- Maintain timely customer communication with professional case updates.
- Ensure proper documentation of symptoms, topology, logs, and troubleshooting steps.
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Requirements Summary
Requires a Bachelor's degree in Computer Science, IT, Networking, or related field with 2 years of experience in network operations, NOC, TAC support, or field networking
