System Administrator

Crisis Prevention Institute Inc. is a worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. The Service Desk System Administrator is responsible for ensuring the reliability, security, support, and stable operation of CPI's systems, cloud, and networking infrastructure.

Requirements

• Bachelor’s Degree or equivalent experience in Technology Services or related field
• Two years or more of experience in a Service Desk or related Information Technology field
• Two years or more of experience working as a Windows system or network administrator
• Two years or more of experience administering virtualized environments in an enterprise business setting
• Two years or more of experience supporting an enterprise network with business-critical applications
• Experience working with Microsoft Intune for endpoint and mobile device management
• Experience working with a broad range of technologies, including Windows server and desktop OS, ServiceNow ITSM, cybersecurity products, Active Directory, VMware or other virtualization technologies, Azure or other cloud technologies, LAN/WAN networking technologies, remote access VPN, VDI, and Microsoft Office 365
• Experience working in project management and running technology-based projects
• Experience troubleshooting hardware, networking, and software-related issues
• Knowledge of scripting languages (e.g., PowerShell)
• Knowledge and understanding of ITIL principles
• Attention to detail & strong troubleshooting skills
• Ability to analyze and resolve issues by leveraging various industry-standard monitoring and reporting tools
• Ability to effectively obtain, share, analyze, and convey information
• Ability to collaborate with peers, managers, and external customers
• Ability to actively learn and grow skillsets in key technology areas, including operating systems, hypervisors, applications, and networking
• Excellent interpersonal communication and organizational skills to work with clients and manage critical issues
• Outstanding oral and written technical and non-technical communication skills, including the ability to interact with varying business and technology groups

Benefits

• Annual company performance bonus
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training