System Configuration Engineer

We are seeking a talented System Configuration Engineer to join our Enterprise Technology team within M&G. The successful candidate will be part of a team driving M&G's Core Cloud Platform, facing off to the entire M&G organisation as a central technology function. They will be responsible for integrating our key platforms into ServiceNow via the ITOM module and working on a range of projects to build M&G's future technology platform.

Requirements

• Fluent in both verbal and written English
• Strong expertise in setting up ServiceNow ITOM – Cloud Mgmt., Event Mgmt., integration with 3rd party monitoring tools
• Experience in configuration of IT Service Management, Incident Mgmt, Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
• A deep understanding of infrastructure alerting, trending of data and fine tuning to ensure incidents are created when necessary and false alerts minimised
• Understanding of service maps and ability to utilise them to provide meaningful data to key stakeholders
• Experience in configuration of CMDB, Asset Mgmt.
• Experience in creating custom processes, custom 3rd party integrations and custom applications
• Experience in designing Technical (LLD) Design Documents, Training Documents etc.
• Experience in conducting Technical Reviews, End User Trainings
• Demonstrate an awareness of Best Practices of ServiceNow implementation
• An understanding of cloud platforms e.g. (Azure, OCI, GCP)
• Passionate about providing unparalleled levels of service and automation to the cloud products that enable our business
• Able to work and learn quickly in a fast pace, fun and dynamic environment
• Care about doing a great job and exceeding expectations with the quality of what you do
• Curious to learn and develop your own technical skills
• Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required.
• Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks.
• Ability to challenge and speak up in discussions with colleagues of all levels

Benefits

• Full training and professional development
• Competitive salary and reward package