System Engineer

The System Engineer position is responsible for managing Change and Incident Management processes within the IT environment. The ideal candidate will have strong governance, risk assessment, communication, and problem-solving skills to drive operational efficiency and minimize business disruptions.

Requirements

• 5+ years of experience in Change Management, Incident Management, or IT Service Management (ITSM)
• Strong understanding of ITIL Change & Incident Management processes
• Experience with ITSM tools such as ServiceNow, BMC Remedy, Jira, Splunk, PagerDuty
• Ability to perform risk assessment and impact analysis for IT changes and incidents
• Crisis management and decision-making skills in high-pressure situations
• Strong stakeholder communication and coordination abilities across technical and business teams
• Hands-on experience in cloud-based, DevOps, and Agile environments
• Knowledge of cybersecurity incident handling and risk management

Benefits

• Training and awareness on Change Management best practices
• Maintaining Change Management documentation / proof for Compliance for various products
• Incident response automation and continuous improvement strategies to reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR)
• Develop incident dashboards, reports, and KPIs to track and optimize performance
• Collaborate with Problem Management teams to identify and resolve recurring issues
• Ensure compliance with IT security, regulatory, and audit requirements related to incident handling