Systems Administrator

Abile Group has an exciting opportunity for a Systems Administrator on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

Requirements

• Provides support for implementation, maintenance, and incident troubleshooting of IT systems.
• Manages hardware in all stages including unpacking and setup of end user devices.
• Resolves IT incidents from cradle to grave, works closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract.
• Installs application software on end user device workstations via scripted install packages.
• Inventory management of UDS deployed software and end user devices.
• Networks and locally attaches printers.
• Assists users in accessing and using IT systems.
• Provides user education and training in basic hardware and software functions.
• Creates and maintains documentation and SOPs to train new employees.
• Utilizes a ServiceNow based ticketing database to track, updates and resolves break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs.
• Identifies and executes process improvements and other enhancements that improve operational efficiency.

Benefits

• Paid time off
• 401(k) or retirement plan
• Health insurance
• Dental insurance
• Vision insurance