Systems Specialist

We are seeking a highly motivated and detail-oriented Incident Management & Customer Support Specialist with 3-4 years of experience. The ideal candidate will be responsible for managing and resolving incidents, routing to the respective teams, handling customer inquiries across multiple channels (phone, chat, email), and ensuring efficient ticket management.

Requirements

• 3-4 years of experience in an incident management role / Call handling + Chat handling + Email handling.
• Basic understanding of ATM functions / Banking
• Ability to perform initial troubleshooting steps for various technical issues.
• Excellent verbal and written English communication skills are mandatory.
• Strong active listening skills and ability to empathize with customers.
• Exceptional problem-solving and analytical abilities.
• Strong interpersonal skills and a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship