Network Operations Center (NOC) Analyst

The Network Operations Center (NOC) Analyst is responsible for owning, triaging, and resolving customer network (WAN/LAN) related trouble tickets. The role requires strong customer focus, effective communication, and collaboration with internal/external customers, service providers, and field technicians.

Requirements

• 3-4 years of WAN/LAN implementation and support/troubleshooting experience
• Well-versed in TCP/IP protocols and able to troubleshoot issues remotely
• Strong understanding of the OSI Model, SD-WAN, Transport, and TCP/IP
• Demonstrable experience with routing and troubleshooting routing issues with BGP, IGRP, RIP, and OSPF
• Must be knowledgeable in NAT, access lists, policy-based mapping, traffic shaping, and priority queuing
• Must have supported data networks and telecommunications functions in mid-size enterprises
• Must have experience in command line configuration using two or more of the following product lines: Cisco, SonicWall, Juniper, ADTRAN, Meraki, Fortinet, or other relevant technologies
• Must be a Fortinet Certified Professional (NSE4 & NSE5)
• Knowledgeable with DNS, DHCP, VRRP, HSRP, VLANs, and Inter-VLAN routing
• Knowledge of network monitoring and traffic capturing tools
• Must be conceptually familiar with security-related terms, and technologies, encryption, authentication, IPsec, VPN tunnels including GRE, and controlling traffic
• VoIP knowledge and experience is a plus
• Ability to interact, communicate, and collaborate with internal/external customers, service providers, and field technicians
• Strong verbal communication and documentation skills
• Strong process improvement and customer-focused skills

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance