Systems Support Engineer(Application and Monitoring tool support)

Systems Support Engineer required to provide high-level client support, track ongoing issues, and facilitate resolutions. Deliver regular client updates and presentations on a weekly/monthly basis. Act as the primary contact for any application or database performance issues.

Requirements

• Proven experience with Application/Infrastructure Monitoring tools
• 3-4 years of experience in Application Support/Monitoring
• Proficiency in tools such as Logic Monitor, DynaTrace, AppDynamics, or NewRelic
• Strong grasp of Windows server infrastructure, including NET-based application support, IIS, and server performance metrics
• Familiarity with Windows cluster, COM+, and Log Parser
• Basic understanding of Networking and Azure Monitoring
• Intermediate to advanced SQL skills (SQL Jobs, queries, blocking, Always On)
• Experience with IT Service Management tools (e.g., ServiceNow)
• Knowledge of the ITIL framework (Certification is advantageous)
• Experience in international support environments (preferably US or Europe) with excellent verbal and written English skills
• Bachelor’s degree in computer science or IT
• Relevant IT certifications are a plus

Benefits

• Equal Opportunity/Affirmative Action Employer
• Consideration of applicants without regard to various protected characteristics
• Accessibility accommodations for website and application process