ITSM-SERVICE NOW

This ITSM-SERVICE NOW position requires a professional with 10+ years of experience in designing, developing, and implementing solutions using ServiceNow tools. The role emphasizes requirements gathering, effort estimation, client interaction, and hands-on experience with CMDB, ITSM modules, and API integrations. The ideal candidate possesses strong communication skills and the ability to work independently and as part of a team.

Requirements

• 10+ years of experience in designing/developing solutions/architecture on ITSM, ITAM, CMDB, HRSD on ServiceNow Tool
• Experience with Requirement Gathering, Effort estimation, Client interaction
• Experience with Handled ITSM/Discovery/CMDB Implementation projects
• Strong ServiceNow Development (Client Script & Server Script, Notifications, Inbound Outbound email integrations, Workflow & Flow Designer)
• Evaluation of new features within ServiceNow
• Experience in API integrations
• Experience with Integration HUB orchestrations
• Excellent written and oral communication skills
• Strong teamwork and collaboration skills
• Ability to prepare documents like HLD, LLD
• Experience with Agile methodologies
• Strong troubleshooting and analytical skills
• Ability to work independently and as part of a team
• Experience with IT Service Management (ITSM), IT Asset Management (ITAM), ITOM, discovery/CMDB applications