Systems Support Engineer II - Cyber Engineering Support (Secret Clearance)

Red River Managed Services is seeking a Systems Support Engineer II with an active Secret clearance to join their growing team. The ideal candidate will have experience applying DISA Security Technical Implementation Guides (STIGs) and working with tools such as DISA's SCC Tool, EvalSTIG, and STIG Viewer. The role requires close collaboration with cross-functional teams to maintain compliance with Department of Defense (DoD) and other federal regulations.

Requirements

• Minimum 3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy
• Previous Experience with STIGs
• Current Security+ certification
• Active SECRET clearance
• Desired certifications: CompTIA A+, Network+, ITIL V3/V4 Foundation
• High level knowledge of supporting/managing/imaging OS products/devices
• Windows/Office365 on Mac experience preferred
• MDM experience with WorkspaceOne and JAMF preferred
• Experience with imaging process/deployment of workstations
• Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
• Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP
• Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels
• Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)
• Strong ability to troubleshoot Office365 products (Exchange/Sharepoint/Onedrive/Teams) using GUI and powershell
• Experience with MS Intune MDM including but not limited to configuration policies, compliance policies, and app protection for various device types
• Ticketing system/SLA experience (ServiceNow preferred)
• Intermediate knowledge of Backup Solutions (Veeam preferred)
• Basic understanding of core network components & troubleshooting
• Maintaining standards and documentation on an ongoing basis as products and technologies evolve
• Iphone/iOS troubleshooting/configuring

Benefits

• Competitive salary
• Excellent benefits
• Exceptional work environment