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Teleperformance
Team Leader/Supervisor
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 21, 2025
A Team Leader/Supervisor role at Teleperformance will focus on managing and developing a team of agents, ensuring high performance, quality, and customer satisfaction. The role involves performance monitoring, coaching, team leadership, and maintaining compliance with company policies. This is a full-time, in-person position.
Requirements
- Matric or Equivalent
- 2-3 years’ experience as an Operations Supervisor within the BPO Industry
- Proven Coaching experience
- Account management & verification
- Proficiency with ServiceNow or similar ticketing systems
- Team leadership and people development
Requirements Summary
Matric or equivalent required. 2-3 yrs BPO ops exp. Experience with ServiceNow or similar. Team leadership skills
