Team Manager

EXL is a global data and AI company seeking a Team Manager to lead and develop a high-performing team focused on the UK’s smart metering program. This role involves mentoring team members, ensuring smooth operation of systems like Remedy and ServiceNow, and ensuring high service delivery. The ideal candidate will have strong organizational skills and a performance-driven mindset.

Requirements

• Proven experience in a Service Desk or Customer Service environment.
• Previous supervisory or management experience, including the direct line management of team members.
• Strong stakeholder engagement skills, with the ability to communicate and build relationships.
• Demonstrated ability to lead, influence, and develop both self and others.

Benefits

• Market competitive package
• Rewarding pension
• Cash back cards
• Cycle Scheme for bike savings
• Professional development opportunities
• Learning initiatives