Team Manager - GTAS

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Requirements

• Lead and motivate a high-performance team of Business Analysts
• Monitor tasks, track work queues, and ensure 24/7 operational coverage.
• Provide mentorship, performance coaching, and professional development to the team.
• Conduct performance reviews and implement training initiatives
• Manage escalated customer issues with expert troubleshooting.
• Collaborate across GBT Group teams to resolve complex technical issues.
• Develop and maintain comprehensive knowledge bases.
• Proactively identify and address recurring technical problems and drive ticket demand reduction.
• Analyze data to identify areas for improvement in processes and workflows.
• Develop and implement policies, procedures, and standards to enhance team performance and ensure consistency.
• Monitor key performance indicators (KPIs) to track team performance and identify areas for improvement.
• Communicate effectively with end users, team members, and other stakeholders.
• Collaborate with cross-functional teams to address technical issues and improve customer experiences.
• Represent the team in meetings and presentations, communicating progress and highlighting successes.

Benefits

• Flexible benefits tailored to each country
• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Wellbeing resources to support you and your immediate family
• Travel perks
• Access to over 20,000 courses on our learning platform
• Leadership courses
• New job openings available to internal candidates first