Teamleider Service Desk & IT

Hitachi Rail is seeking a Service Desk & IT Team Leader to lead two operational teams and ensure the incident process runs smoothly and efficiently. The role involves coaching teams, monitoring KPIs, and improving processes and collaboration. The ideal candidate has a bachelor's degree in IT, technology, or business administration, and at least 5 years of experience in ISP, telecom, or managed services, with experience in leading and coaching technical teams and knowledge of ITIL processes.

Requirements

• Bachelor's degree level, preferably in IT, technology, or business administration.
• At least 5 years of experience in ISP, telecom, or managed services.
• Experience in leading and coaching technical teams.
• Knowledge of ITIL processes and experience with ITSM tools such as ServiceNow.
• Strong analytical skills and a proactive attitude.
• Ability to make independent decisions and be solution-oriented.
• People management skills with an eye for development and collaboration.

Benefits

• 40 vacation days per year in a full-time position
• Good work-life balance and flexible working environment
• Many development opportunities - both in terms of content and personally
• International and innovative work environment
• Dedicated team that works together on the basis of trust and expertise
• Key role in an organization with social impact