.svg)
OU Health
Tech Analyst II - Dean McGee Eye Institute - Oklahoma Health Center
Tech Analyst II at OU Health's Dean McGee Eye Institute in Oklahoma City. ServiceNow incident management, Tier 1/2 support, IT equipment installation/repair, 24/7 on-call. PTO, 401(k), medical/dental.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 14, 2025
The Technical Analyst II implements and supports facility IT desktop and peripheral equipment and is the key technical resource responding to end user incidents and requests reported in ServiceNow as well as project related duties.
Requirements
- Installs and repairs facility IT equipment and intermediate software per OU Health IT standards and guidelines
- Responds to and resolves inquiries and requests for assistance with facility computer systems
- Analyzes and provides hands-on support for Tier 1 and Tier 2 requests
- Maintains documentation for each incident or request
- Provides 24x7 on-call support based on IT staff rotation
- Aids and trains users on facility technology
- Recommends process changes that improve the implementation, maintenance and support of IT desktop equipment and software
Benefits
- PTO
- 401(k)
- Medical and dental plans
Requirements Summary
Installs and repairs facility IT equipment, responds to user inquiries, and provides technical support
