Tech Lead, End-User Support & Technology

Tech Lead, End-User Support & Technology, serves as key technical expert for Bloomberg Industry Group's Service Desk and Deskside Support teams, providing hands-on expertise to deliver outstanding end-user support.

Requirements

• Minimum 5 years of technical support experience in enterprise end-user computing
• Bachelor’s degree in Information Technology or related discipline, or equivalent practical experience
• Expert-level proficiency in troubleshooting, configuring, and managing Windows 10/11 and macOS
• Experience with Active Directory/Entra, and Endpoint Management tools such as JAMF, Ivanti and ManageEngine
• Proficiency in scripting (PowerShell, Bash, Python) to automate tasks and streamline operations
• Experience with collaboration tools and identity management systems (Office 365, Slack, Zoom, Okta)
• Familiarity with modern endpoint provisioning methods (Autopilot, Apple DEP)
• Strong commitment to a customer-centric approach with excellent communication and interpersonal skills
• Proven experience serving as a senior technical escalation resource
• Knowledge of ITIL methodologies and experience with service management tools (ServiceNow, Jira Service Management)
• Ability to physically handle equipment (~40 lbs.) and work occasional off-hours or weekend shifts

Benefits

• Equal Opportunity
• Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment