Tech Solution IT Analyst

MAG Aerospace is seeking a IT Support Analyst for our IT Service Desk who will serve as the primary contact for all system users with troubleshooting, installing, diagnosing, repairing, maintaining, and upgrading personal computer hardware and software systems.

Requirements

• Experience and familiarity supporting general business technology (User accounts/passwords, Wired/Wireless Networks, Printers/Copiers, Conference Rooms, and Mobile Devices)
• Knowledgeable with all forms of hardware: laptops, servers, desktops, printers, monitors, and peripherals
• Excellent customer service skills, written and oral communication, and time management skills
• Instinctive problem-solving abilities and curiosity to seek out, analyze, and correct or avoid computer systems problems
• Experience working with federal civilian or DOD personnel
• Experience imaging machines using Endpoint / Intune /Azure AD
• Extensive knowledge of Windows 10 /11 desktop operating system
• Extensive Knowledge of MS 365 Outlook, OneDrive, Teams, SharePoint
• Experience using service desk ticketing systems such as ServiceNow

Benefits

• health, life, disability, financial, and retirement benefits
• paid leave, professional development, and tuition assistance