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Ketryx
Tech Support Engineer
Join Ketryx as a Tech Support Engineer in Vienna! Leverage ServiceNow for IT support, device management, and enhance patient outcomes. Competitive benefits!
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 15, 2025
Ketryx is seeking a Tech Support Engineer to ensure their technology supports the growth of medical software teams. This role involves providing primary IT support, managing device provisioning, and ensuring reliable operations across both international offices. The ideal candidate will be passionate about software, solve problems, and contribute to improving patient outcomes in a fast-paced environment.
Requirements
- 2-4 years of experience in IT support or similar roles
- Proficiency with Google Workspace, Microsoft Office, and macOS
- Experience with identity management/SSO systems
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Fluency in English
- Strong communication skills
- Solid understanding of networks, security, and device management
- Experience with Mobile Device Management (MDM)
Benefits
- Competitive compensation
- Performance-based bonus
- Stock options
- Hybrid work model
- PTO
- Free lunch
Requirements Summary
2-4 yrs IT support exp. Proficiency in Google Workspace, Office, & macOS. Experience with ticketing systems is needed. Excellent communication skills and strong understanding of systems are required
