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ServiceNow
Tech Support Engineer (Performance)
Join ServiceNow as a Tech Support Engineer in Hyderabad, focusing on performance issues. Leverage AI, troubleshoot complex problems, and mentor juniors. Flexible work options available.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 20, 2025
ServiceNow is seeking a Performance Support Engineer to manage and resolve complex issues within the ServiceNow Technical Support team, focusing on performance and instance availability. This role requires strong technical skills and interpersonal abilities, with potential for evening/weekend shifts. The engineer will mentor junior team members and provide expert support to customers on ServiceNow platform technologies.
Requirements
- Leverage or critically think about how to integrate AI into work processes.
- Troubleshoot difficult technical issues.
- Strong experience with relational databases (e.g. MySQL, Oracle)
- Java experience
- Experience with scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
Benefits
- Work Personas (flexible, remote, or required in office)
Requirements Summary
Experience with AI integration, troubleshooting technical issues, strong database skills (MySQL, Oracle), and scripting skills (JavaScript, Python). Proficiency in Unix/Linux and web application stack components
