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Computacenter AG & Co. oHG
Technical Analyst
Join Computacenter AG & Co. oHG as a Technical Analyst in Bangalore. Leverage ServiceNow for ITIL-based problem management. Flexible work options available.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 28, 2025
Proactive Problem Manager: identifies, manages, and resolves root causes of recurring incidents and service disruptions within an organization's IT services, using frameworks like ITIL.
Requirements
- Proven experience in IT service management, specifically within problem management.
- Hands-on experience with ITIL practices, particularly Problem Management.
- Familiarity with incident management, change management, and other service management processes.
- Strong knowledge of IT infrastructure, systems, networks, and applications.
- Experience with problem management and monitoring tools (e.g., ServiceNow, JIRA, Splunk).
- Proficiency in performing root cause analysis (RCA) and trend analysis.
Benefits
- Flexible working conditions, with the potential for remote or hybrid working models.
Requirements Summary
Proven experience in IT service management, hands-on experience with ITIL, and proficiency in root cause analysis and trend analysis
