Technical Architect - CRM

This role focuses on configuring ServiceNow CRM to achieve customer outcomes. The Senior Technical Architect will design and deliver solutions, provide oversight, and advise customers on leveraging the platform's capabilities. The company is a global leader in AI-enhanced cloud-based platforms, including ServiceNow.

Requirements

• Experience in integrating AI into work processes
• Minimum 8+ years of professional services experience
• Travel up to 40%
• Industry domain expertise in Telecommunications, Healthcare, etc.
• Experience with CIWF suite of products
• Workplace persona eligibility criteria
• ServiceNow certifications
• Project implementation experience