Technical Customer Support Associate | Night Weekend and Bank Holiday Shifts

Jamf is seeking a Technical Customer Support Associate to provide support for customers using their Jamf products and technologies. This is a full-time, night shift position (12-hour shifts, weekends and Bank Holidays) in Poland. The role involves troubleshooting, troubleshooting, issue resolution, and customer communication with a focus on first-touch resolution, and teamwork. The company emphasizes employee growth and a positive work culture.

Requirements

• Fluency in English (B2/C1)
• Strong problem-solving skills with a customer-first mentality
• Basic technical knowledge and aptitude for learning new software
• Excellent communication skills (written and verbal)
• Experience with CRM and support tools (e.g., ServiceNow, Intercom)
• Familiarity with basic troubleshooting methods and diagnostic tools
• Ability to work in a fast-paced environment
• Empathetic and patient customer interaction