Leidos

Technical ITSM Specialist

Join Leidos as a Technical ITSM Specialist in Canberra. Leverage ServiceNow skills, manage IT services, and support ITIL 4 alignment. Competitive benefits!

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Direct Hire
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Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
August 1, 2025

We're looking for a Technical ITSM Specialist to join our End User Services team. You'll assist colleagues, manage knowledge articles, and ensure our IT services align with the ITIL 4 framework.

Requirements

  • ITIL 4 Foundation certified or equivalent understanding
  • Proficiency in using ITSM tools such as Ivanti or ServiceNow
  • Strong hands-on experience supporting enterprise desktop and mobile platforms in an ITIL-aligned environment

Benefits

  • Family-friendly certified workplace
  • Flexible work environment
  • Opportunities for career growth and development
  • Competitive pay and benefits package

Requirements Summary

ITIL 4 certified, ITSM tool proficiency, and hands-on experience with enterprise desktop and mobile platforms